Frequently Asked Questions

Here is a list of question(s). Click the question to view the answers.
  1. General Instructions on how to register and use METRO Supplier Management System can be found here.
  2. Where do I go to Sign Up?
  3. How is this different from other registrations on the website?
  4. What will I need to register?
  5. Why am I limited to one email? What if I have multiple employees who I want to view METRO bid information?
  6. Will additional contacts have their own username and password?
  7. What are NIGP Codes and why do I need them?
  8. My NIGP code is not listed.
  9. Quick Troubleshooting: If you encounter a problem please check the following:
  10. Who do I contact for questions?
  11. Error Message: You are not authorized to create users.
  12. Have not received emails with user name and password.
  13. I received emails with temporary username and password, what is it for?
  14. Error Message: "TIN is already in use" or "user has already been created"
  15. Error Message: You have been locked out.
  16. Email and Password were sent to an unmonitored email or person is no longer with company.

1. General Instructions on how to register and use METRO Supplier Management System can be found here.

View the New Vendor Registration Instructions document (PDF).

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2. Where do I go to Sign Up?

  1. Visit the Registration Portal
  2. Visit to view pending solicitations
  3. Visit the general information on METRO Procurement

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3. How is this different from other registrations on the website?

  1. On October 5, 2016, METRO implemented a new vendor database. Any registrations you had prior to October 5, 2016 is no longer active. You MUST register in the new vendor database to access and receive information about METRO bids, solicitations and contracts. You can register via this link
  2. If you believe you are eligible to certify as a small business, that is a separate application and registration process and can be completed via this link.

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4. What will I need to register?

  1. You will need an email account: Only ONE account and only ONE email address can be used per vendor. Please make sure that this email belongs to the person best able to respond directly to solicitations or who has the ability to distribute the information to the appropriate person in the company.Why is this important?: This will be the only email to receive bid notifications and perform password resets.
  2. Tax Identification Number (TIN): Although not recommended, a social security number can be used.
  3. Password: You will need to select a password in order to access your account.
  4. Physical Address: Location where information can be mailed and reach the appropriate party
  5. Your NIGP Codes (See Questions below for a definition of NIGP Codes and where to find them)

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5. Why am I limited to one email? What if I have multiple employees who I want to view METRO bid information?

The system will have one email as the primary administrator; the administrator can then add additional contacts. Only the administrator will received notifications and will be able to make account changes. Additional contacts will only be able to log in and view account.

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6. Will additional contacts have their own username and password?

Yes, contacts will receive one email with user ID and temporary password.

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7. What are NIGP Codes and why do I need them?

Commodity Codes were developed by the National Institute of Governmental Purchasing (NIGP) to bring efficiency to automated purchasing. Because these codes identify a Supplier by their specialty, trade and/or line of business, it is important that you select all the ones that apply. Search for your codes

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8. My NIGP code is not listed.

Email Procurement@ridemetro.org for technical support.

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9. Quick Troubleshooting: If you encounter a problem please check the following:

  1. SPAM/Junk Folder
  2. If using Microsoft Internet Explorer 11, please use the following instructions:
    • Open Internet Explorer Browser
    • Click on Tools / Internet Options / Security / Select a Zone to view or change Security Settings.
    • Make sure to select Internet Zone
    • Click on Custom Level / set parameter value for parameter from “User Authentication” to “Anonymous logon”
    • Click OK. Go back to Internet Options / Advanced / Settings. Untick parameter “Enable Integrated Windows Authentication”
    • Click OK
  3. If using an Apple system, please use the following instructions To fix Apple (MacBook) / Safari certificate error:
    • Go to Finder > Applications > Utilities > Keychain Access
    • Search for certificate name(s) that showed up in the Certificate window. Delete them all.
    • Restart Safari, and try again.

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10. Who do I contact for questions?

Please direct any questions or concerns to Procurement@ridemetro.org. You can also locate and/or reset your User ID and password online via this link.

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11. Who do I contact for questions?

Go to this link to continue your registration.

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12. Have not received emails with user name and password.

Step 1 - You will need to register a new account. Go to the Procurement site, click "Register a New Supplier Account" on left side of screen.
Step 2 - If already registered, look for a METRO email in spam/junk folder.
Step 3 - If email not found contact Procurement@ridemetro.org

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13. I received emails with temporary username and password, what is it for?

If you had a METROBIDS account, we have moved to a new procurement system, SAP, and require all our vendors to re-register. Please log into our system to complete your registration.

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14. Error Message: “TIN is already in use” or “user has already been created”

Step 1 - If already registered, look for a METRO email in spam/junk folder.
Step 2 - If email not found email Procurement@ridemetro.org for technical support.

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15. Error Message: You have been locked out.

If you know your user ID, please go to Procurement & Materials and click "Forgot Password". If you do not know your user ID, click on "Forgot User ID".

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16. Email and Password were sent to an unmonitored email or person is no longer with company.

Please email Procurement@ridemetro.org, to provide us an email address where you would like to receive solicitations.

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